Great company. I had a hefty bill but everything was done. The gentleman behind the desk were patient and helpful. 4/9/21 Here is the latest update from my experience. I took my van back to Cottman to get a MD inspection. Guess what, yep, it fail. Just 30 plus days from getting my van totally fixed and looked over throughly with a hefty bill. The item that failed was one that they replaced. So, now here comes the blame game. Ma’am you must have gotten an alignment because they busted your rack and pinion cover ( don’t remember the correct name) No, sir I didn’t. No one has touched my van. After I got my van back the second time and it did pass inspection, however, the van rides really bad and it pulling to one side, making a weird sound on the passenger side. I’m taking it back and see what they say. I’ll keep you posted. So, here are the results. The gentleman behind the counter didn’t make me feel liked I was valued or aim to listen, but let’s move on. I was able to show proof of an alignment that was performed on my van before they did the work. So, my issue is let’s figure out if it could be something else. Well according to them it’s nothing else, “Somebody did an alignment on your van after the work was done.” Brad, the head mechanic took my van and fixed the problems. It still has a knocking sound (which wasn’t there before) but he told to to drive it some more and come back to see him. Ask for Brad, if you want work done to your vehicle with love. He took care of me and he listened. I think any company is a good company unless a problem occurs or adversity. How well do companies handle disagree or misunderstandings. That’s the real test of customer service. You decide.
We can assure you wonderful service every time! Thank you for trusting us and for sharing your kind remarks!
- Cottman of Waldorf