I went to Cottman for a MD Safety Inspection. Their price was excellent. They also got to me quickly, had a clean comfortable waiting room and finished the inspection pretty fast. The inspector found two minor things hat needed to be addressed for the car to pass inspection. The first was that the rear seatbelt wasn’t visible. Even though they told me it was probably just stuck down between the seats he marked it as failed. He could have simply reached in the seat to find it or called me to reach and find it. I pulled it out in less than 10 seconds. The second issue was two bulbs that needed to be replaced. Even though they have a service where I could have paid to have them replace the bulbs they just failed the car. After they took my money and then told me the small reasons why it failed I asked if they offered that minor repair service and they offered me a price. I left not wanting to then or ever again give them another dime.
Victor, it is discouraging to hear that we fell below your expectations. Due to Maryland State Laws there are some things our Inspectors are not allowed to do. We hope you allow us the chance to address your concerns, as we'd hate to lose a valuable guest such as yourself. When you have a moment, kindly send us your phone number and availability at [email protected], and we'll be in touch. Respectfully, Cottman of Waldorf
- Cottman of Waldorf